Active Chat automatically closed once the available agent click the accept button

[Codi]

Hi Guys,

I'm new in Agent Workspace, we encounter an issue in which the live chat automatically closed once the available agent click the accept button and its a bit tricky because it only affect 1 agent only it not happen to other.

Is there anyone who encounter the same issue or there is a documentation to fix this.

Thanks in Advance

[Community Alums]

We have encountered the same thing on Washington Patch 6.  We have more than one agent affected and it seems random when it occurs.  Will be opening a case with Support.

[jitendra2]

We are also facing the same issue for couple of users. Please share the fix if you got any.