Active isn't being set to false on close complete/incomplete?

[akaupisch]

I have tables that inherits from sm_order and sm_task. The end user can either close complete or close incomplete a request (or task respectively). They can do this via a UI Action or it can happen automatically in the workflow if certain criteria are met. Either case, all that's happening is I'm setting current.state = 3 or 4 depending. This should trigger the automagic OOB business rule that sets the active flag to false, but it doesn't appear to be. Any thoughts?

Edit: I should mention that 'state' is set at the task table level and there is a dictionary override for sm_order and sm_task which state close_states=3;4;7, so the TaskStateUtil should be seeing that this is in a close state and thus should be working

[SanjivMeher]

Hi Adam

Check the   business rule on task table 'Task Active State Management', which sets the active flag to false. There could be additional conditions, which is restricting it from happening.