Activity feeds and worknotes comments not updating!
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02-29-2024 09:38 PM
Hi Team,
I am trying to create equipment instance using change request, after instance creation Activity feed/worknotes not updating for 1st instance, and from 2nd instance it it updating.
what would be the issue here? please help
@Aneesh-D please help if you have an idea, that would be helpful!
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03-01-2024 02:16 AM
Hi @Vinay2509
SO you are saying the changes not captured or update at 1st time when click on save?
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]
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03-01-2024 02:19 AM
@Dr Atul G- LNG Thanks for response!
Yes, for the 1st instance CI name everything coming correctly but in Activity feeds or worknotes newly generated CI is not getting updated though its dynamically fetched.
Thanks
Vinay
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03-01-2024 02:46 AM
Seems some minor issue , are we auditing the CI field?
I can see in my OOTB
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]
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03-01-2024 02:59 AM
@Dr Atul G- LNG No auditing has been done for CI field.
The only concern is for 2nd instance onward things are being updated rightly and why not at 1st instance,
olt03 value has to be updated in place of above highlighted value.