Activity feeds and worknotes comments not updating!

Vinay2509
Tera Contributor

Hi Team,

 

I am trying to create equipment instance using change request, after instance creation Activity feed/worknotes not updating for 1st instance, and from 2nd instance it it updating.

 

what would be the issue here? please help

 

 

Vinay2509_0-1709271396005.png

@Aneesh-D please help if you have an idea, that would be helpful!

 

6 REPLIES 6

Dr Atul G- LNG
Tera Patron
Tera Patron

Hi @Vinay2509 

 

SO you are saying the changes not captured or update at 1st time when click on save?

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Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
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@Dr Atul G- LNG Thanks for response!

Yes, for the 1st instance CI name everything coming correctly but in Activity feeds or worknotes newly generated CI is not getting updated though its dynamically fetched.

 

Thanks

Vinay

Seems some minor issue , are we auditing the CI field?

 

I can see in my OOTB

 

AGLearnNGrow_0-1709290008200.png

 

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

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@Dr Atul G- LNG No auditing has been done for CI field.

The only concern is for 2nd instance onward things are being updated rightly and why not at 1st instance, 

 

Vinay2509_0-1709290739167.png

olt03 value has to be updated in place of above highlighted value.