Activity log: how to ensure that HTML is always used instead of Raw Text

[tahnalos]

Hello, we are looking to track an HTML field in the Activity log.  But here is what we are seeing:

When we go into the ticket we see this:

We go into the Filter Activity and unselect the HTML field and reselect it. The moment we reselect it, it goes into HTML format that the HTML field uses.  See here:

Is there any way for the ticket to always default to the HTML view?

Originally, we were planning on making a text-only copy of this field and setting the Filter Activity to include that field instead.  But if we can show the proper HTML format, I'm good with that as well.

[Rafael Batistot]

Hi @tahnalos 

this post might help you 

https://www.servicenow.com/community/in-other-news/formatting-within-journal-fields-using-html-amp-c...

[Tanushree Maiti]

Hi @tahnalos 

I tried it in Zurich PDI. Its absolute working fine Out of  Box (OOB). Check the screen shot.

Could you confirm which Servicenow version - you are using  and also try once in incognito/private browser.

[tahnalos]

We are in Zurich as well.

[Sohains]

I tried it in Zurich PDI. Its absolute working fine Out of  Box (OOB). Check the screen shot.

Could you confirm which Servicenow version - you are using  and also try once in incognito/private browser.