Activity log on removing attachments

[VNK1216]

Hello Experts,

Im creating a catalog task from workflow and if user adds/removes attachment to the task, activity section is not updated.

When an attachment is added, a new entry gets created in activity but when we remove the same attachment, there is no new activity that gets created saying "Attachment removed". Instead the same attachment addition activity gets disappeared.

We need this to track who has attached the attachement and who has removed it.

Also, there is no entry in history > List

Thanks,

Naresh

[Ct111]

Hi,

Check the response of Mark in below link

https://community.servicenow.com/community?id=community_question&sys_id=71478f29db1cdbc01dcaf3231f961972&view_source=searchResult

or check this

https://community.servicenow.com/community?id=community_question&sys_id=e5070be5db1cdbc01dcaf3231f961990&view_source=searchResult

Mark my ANSWER as CORRECT and hELPFUL if it helpde

[VNK1216]

Im getting duplicate updates (Activity and worknotes).

Is there any way of getting these changes added into activity instead of worknotes?

[Ct111]

Hi ,

I faced this issue of duplicacy when i used current.update()  in some business rule (may be one with before , after) . Check once thoroughly.

Mark my ANSWER as CORRECT and HELPFUL if it helped.