Activity stream from CSM/FSM Workspace has disappeared

[martinkruml]

Hi all,

I am kinda lost already as I've digged through so many configuration, so maybe new "pair" of eyes will help.

In our CSM/FSM workspace has disappeared a section, where Work notes, comments, basically activity stream has disappeared and nobody knows why. No updates on it, user preferences are ok, I can see them only as admin. 

Red box has disappeared from Workspace. 

Any help is appreciated!

[Ankur Bawiskar]

@martinkruml 

check my below post, that should help you

[Ankur Bawiskar]

@martinkruml 

was it present earlier?

Things to check if somebody removed that section itself from Workspace view

-> Go to Case Form and Right Click Form -> Configure Form Layout -> Select Workspace view for your Case table

-> Check if these 3 are there or not in that Notes Section, it should be there

-> if not then add that Section and add the things I highlighted or compare it against your other instance or PDI

Also did you click here

💡 If my response helped, please mark it as correct ✅ and close the thread 🔒— this helps future readers find the solution faster! 🙏

[martinkruml]

Hi, it is present, but still not visible. It is also correctly in "Notes" section, also your last picture, that is not present, so no stacked "view". 

[Ankur Bawiskar]

@martinkruml 

so it's not there only for Case record or not present on any record like INC or CHG in CSM workspace?

share your form view screenshot for Case

[martinkruml]

It is visible in the backend as it should correctly (with full activity stream). Feels like that section "Compose" is just missing somehow from the form of Workspace itself.