Activity stream from CSM/FSM Workspace has disappeared

[martinkruml]

Hi all,

I am kinda lost already as I've digged through so many configuration, so maybe new "pair" of eyes will help.

In our CSM/FSM workspace has disappeared a section, where Work notes, comments, basically activity stream has disappeared and nobody knows why. No updates on it, user preferences are ok, I can see them only as admin. 

Red box has disappeared from Workspace. 

Any help is appreciated!

[martinkruml]

Checked all and all is setup correctly as well.

[Ankur Bawiskar]

@martinkruml 

raise a case with ServiceNow

[DineshK24367716]

Hi @martinkruml ,

Can you check for other workspace(SOW) is it visible or not and also share the ScreenShot of how the case record is visible in CSM/FSM Workspace?