In my ServiceNow instance, while mentioning a person(@mani) in the comment/work notes of the story form , the mail to be triggered to the @mentioned person as per OOB behavior. it is working fine but for few case workers/developer , if they mention anybody in the work notes the mail is not triggering.
Upon analysis it is found that, it is captured in live_notification table, and the event also triggered as expected(having log in sysevent table) . But the email is not triggered to the @mentioned user. please help to sort it out.
Also, please let me know which value will get passed for Parm1 and Parm2 of 'notification_engine.process' event, which triggers the notification 'Activity Stream @Mention Email'.
Please advise.
