Huynh Loc
Mega Sage

‎03-26-2026 05:52 PM

Hi @KoilmaniP ,

The event is being processed, but no email is sent. Could you please verify the following:

  1. The user is active and not locked out.
  2. The user record has a valid email address populated.
  3. The user has email notification preferences enabled.

Please refer to the following resources for troubleshooting:
Email Notification was not triggered to users even after the event got processed 

Troubleshooting Outbound Email 

 
The out‑of‑box notification (Activity Stream @Mention Email) executes based on insert or update actions on the live_notification table and does not rely on events anymore

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