Add a button on Incident Related List in service operation workspace

[Ssinha4]

Hi,

I have to create a Add button for cases related list on incident record in SoW. I followed few of the articles from community.

https://www.servicenow.com/community/next-experience-articles/introduction-to-declarative-actions/ta...

https://www.servicenow.com/community/next-experience-forum/how-to-add-records-in-a-related-list-with...

'Add Case' Button gets added but onclick is not working. the model window is not opening. Please find my steps below and let me know if i am missing something.

1. Created a related list action assignment.

2. Create Action payload

3. Create UX Add-on Event Mapping in Action Assignment

Based on below article i have also created a UX App Route for this one.

https://www.servicenow.com/community/next-experience-forum/how-to-add-records-in-a-related-list-with...

Version - Yokohama/Zurich

Cleared the cache too. But model is not working.

Kindly help,

Thanks in advance

[Bhanu Vamshi]

It's working for me. I haven't given any UX Add-on Event Mappings. 
Key: OPEN_INCIDENTS_MRA
payload: {
"label": "Add",
"userGivenTable": "sn_customerservice_case",
"table": "{{table}}",
"parentRecordSysId": "{{parentRecordSysId}}",
"parentFieldName": "incident",
"referencedFieldName": "sys_id",
"extensionPoint": "DEFAULT",
"view": "Default",
"columns": "number,short_description,account,priority",
"type": "o2m",
"hideSelectAll": false,
"relatedListName": "{{relatedListName}}"
}

Make sure you have given the key which I mentioned.

[Ssinha4]

Hi,

Do you think it's the scope issue. Action assignment and payload are created in 'Incident Management for Service Operations Workspace' scope. Or some changes with the version (Yokohama).

[Bhanu Vamshi]

Hello,

I don't think it is a scope issue because you can able to see the button right?
Try to create a new one but this time just give the name and table for the Action and just create the Action payload like I said. That's it. Don't do anything more or less.

Could you please check this whether this works for you or not.

[Ssinha4]

Hi @Bhanu Vamshi , Still no luck 😞

Please find the screenshot below.

Button is added but modal window is not opening on click. Cleared the cache too.

[Bhanu Vamshi · Accepted solution]

@Ssinha4 , Could you please update the key with "OPEN_INCIDENTS_MRA", no matter on what table you have configured. Make sure the key is "OPEN_INCIDENTS_MRA".

And this key only works in Service Operations Workspace. 
Please find the below images for reference