Add a button on Incident Related List in service operation workspace

Ssinha4
Tera Contributor

Hi,

I have to create a Add button for cases related list on incident record in SoW. I followed few of the articles from community.

https://www.servicenow.com/community/next-experience-articles/introduction-to-declarative-actions/ta...

 

https://www.servicenow.com/community/next-experience-forum/how-to-add-records-in-a-related-list-with...

 

'Add Case' Button gets added but onclick is not working. the model window is not opening. Please find my steps below and let me know if i am missing something.

1. Created a related list action assignment.

img1.pngimg2.png

 

2. Create Action payload

img3.png

 

 

3. Create UX Add-on Event Mapping in Action Assignment

img4.png

Based on below article i have also created a UX App Route for this one.

 

https://www.servicenow.com/community/next-experience-forum/how-to-add-records-in-a-related-list-with...

 

Version - Yokohama/Zurich

Cleared the cache too. But model is not working.

Kindly help,

 

Thanks in advance

1 ACCEPTED SOLUTION

@Ssinha4 , Could you please update the key with "OPEN_INCIDENTS_MRA", no matter on what table you have configured. Make sure the key is "OPEN_INCIDENTS_MRA".

And this key only works in Service Operations Workspace. 
Please find the below images for reference

 

 

Screenshot 2026-03-11 at 7.34.52 PM.pngScreenshot 2026-03-11 at 7.35.17 PM.pngScreenshot 2026-03-11 at 7.36.06 PM.pngScreenshot 2026-03-11 at 7.36.32 PM.png

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10 REPLIES 10

Thanks @Bhanu Vamshi for your support.

 

It worked in PDI.