Add a button on Incident Related List in service operation workspace

[Ssinha4]

Hi,

I have to create a Add button for cases related list on incident record in SoW. I followed few of the articles from community.

https://www.servicenow.com/community/next-experience-articles/introduction-to-declarative-actions/ta...

https://www.servicenow.com/community/next-experience-forum/how-to-add-records-in-a-related-list-with...

'Add Case' Button gets added but onclick is not working. the model window is not opening. Please find my steps below and let me know if i am missing something.

1. Created a related list action assignment.

2. Create Action payload

3. Create UX Add-on Event Mapping in Action Assignment

Based on below article i have also created a UX App Route for this one.

https://www.servicenow.com/community/next-experience-forum/how-to-add-records-in-a-related-list-with...

Version - Yokohama/Zurich

Cleared the cache too. But model is not working.

Kindly help,

Thanks in advance

[Ssinha4]

Thanks @Bhanu Vamshi for your support.

It worked in PDI. 

[ramireddysa]

Hi @Bhanu Vamshi , This is working, but I am facing another issue. whenever I try to add case, a new case record is getting created instead of associating an existing case. could you please help me

[Bhanu Vamshi]

Hi @ramireddysa , May be this is because of parentFieldName in the Action Payload which is given as specify client action field. Could you please check once

[ramireddysa]

Hi @Bhanu Vamshi , I have added a ADD button to the case related list on problem record. This is working but new case is getting created. I have attached the play load. Could you please check and help me with this. Thank you

[Bhanu Vamshi]

@ramireddysa , Could you please tell me which related list on Problem record you need ADD button on, is it Case->Problem or Case->Parent?