Add additional column in Global Search result

[georgechen]

Hi folks,

In the global search result returned records, is there a way to add additional column, for example, it currently returns Number, Short Description, SLA Due, Status , etc on Incident table.

I was wondering if I can add a new Assigned To column to be shown in the result?

Read through Administer global text search I learned more about the administration settings on the search.

Any advice is appreciated.

Thanks,

George

[amlanpal · Accepted solution]

Hi George,

The global search results shows the exact list layout which is been set in that table list view. If you go to the Incident-->Open you will able to see the same number of columns with the same sequence. If you already have customized the list layout from gear icon please click on Gear Icon-->Reset to column defaults to cross check the both.

In your query, if you have to add one more extra column, please go to Incident-->Open-->Right click on the column level-->Configure-->List Layout--> And add your required column with the sequence. Please see the below snap shot:

I hope this helps.Please mark correct/helpful based on impact

[amlanpal]

Hi George Chen,

If your requirement is fulfilled, please mark correct and close the thread. It will be easy to track later for others.

[georgechen]

Thanks Amlan, marked this as correct solution -

here is the steps I found as we have a view name called 'Text_search' (not the default view)

steps to add the assigned_to -> navigate to 'Incidents' under Service Desk -> right click on any column -> Configure -> List Layout -> switch view name to 'Text_search' -> select 'Assigned To' from Available -> click '>' -> Save

by default - end users have no access to change the list view.

Cheers!