Add Additional notes to Knowledge article form

[maryc]

Hello,

I want to have some kind of interaction back and forth between the knowledge article creator and the approver before publishing the article.

How do I achieve this in workflow OR is adding additional notes on the form an option so that author gets a notification based on the notes?

[Maik Skoddow]

Hi

I recommend adding work notes to the kb_article table. Watch the following video learn how to do this: https://youtu.be/rRHmuK4MDFY

Maik