Add Approve and Reject button on approval table which are visible on workspace

[Prudhvi Raj Y]

Hi,

We have workspace where users are able to approve the request from sysapproval_approver table but there are no Approve and Reject button from workspace I have tried to add custom once but button is not getting visible on workspace.

Please let me know if something is missing.

Regards,

Prudhvi

[Ankur Bawiskar]

@Prudhvi Raj Y 

workspace is for agents and not for approvers

Why approvers will use Workspace.

I will suggest you inform this to your customer and train them about the platform features

Approvers usually approve from either of the below 2 places

1) replying to email they receive

OR

2) via ESC portal

OR

3) via native view (not many customers are using this now for their approvers)

💡 If my response helped, please mark it as correct ✅ and close the thread 🔒— this helps future readers find the solution faster! 🙏

[Prudhvi Raj Y]

Hi @Ankur Bawiskar ,

Agreed, but the issue is we are using approval with emails or portal as this is custom application users want to handle the approval from workspace only 

[Ankur Bawiskar]

@Prudhvi Raj Y 

I still feel there is no strong case for approvers to use workspace and they should be trained to use the OOTB ways

Why they can't use ESC Portal to approve/reject?

Why they can't reply to emails to approve/reject?

If your business still requires you will need to see why the OOTB buttons are not coming in workspace OR create new ones for approval from your custom table only

💡 If my response helped, please mark it as correct ✅ and close the thread 🔒— this helps future readers find the solution faster! 🙏

[Tejas Adhalrao]

Hi @Prudhvi Raj Y  ,

you have to create Declearative action  for workspace .

ex: you have to create button on form 

1) click on "form actions" -> click new 

2) give name  , select table 

and submit 

If you found my solution helpful, please mark it as Helpful and Accept Solution.

thanks ,

tejas😊