Add Approve and Reject button on approval table which are visible on workspace

[Prudhvi Raj Y]

Hi,

We have workspace where users are able to approve the request from sysapproval_approver table but there are no Approve and Reject button from workspace I have tried to add custom once but button is not getting visible on workspace.

Please let me know if something is missing.

Regards,

Prudhvi

[Prudhvi Raj Y]

Hi  ,

Yes I have tried creating Declearative form action but still button is not visible.

Regards,

Prudhvi

[Tejas Adhalrao]

hi @Prudhvi Raj Y  ,

you can check approve or reject action is active or not .

or can create new one , refer this 

https://youtu.be/Nk7iHn38AD0?si=o8296l_zZf4pC_kJ

If you found my solution helpful, please mark it as Helpful and Accept Solution.

thanks ,

tejas😊

[Tanushree Maiti]

Hi @Prudhvi Raj Y 

If you need that customization , you have to use Declarative Actions are the recommended way to create buttons and actions in  ServiceNow Configurable Workspaces.

[Vikram Reddy]

Yes, this can be done using Declarative Actions in Configurable Workspace. Try these steps:

1. Create two Form Declarative Actions on sysapproval_approver: Approve and Reject.

2. Use this visibility condition:

current.state == 'requested' &&
(gs.hasRole('approval_admin') ||
 new global.ApprovalDelegationUtil().isMyApproval(current))

1. Approve script:

current.state = 'approved';
current.update();
new global.ApprovalUserFeedback().approved(current);

1. Reject script:

current.state = 'rejected';
current.update();
new global.ApprovalUserFeedback().rejected(current);

1. Create corresponding records in:
   • sys_ux_form_action
   • sys_ux_form_action_layout_item

2. Add both layout items to the Form Action Layout used by your Workspace.

I verified in my instance, this should work

Thank you,

Vikram Karety,

Octigo Solutions INC

[Prudhvi Raj Y]

Hi @Vikram Reddy 

I followed the same steps but still I'm not able to see the button the form. Do I need to create the UI action as well apart from above steps?

Regards,

Prudhvi