add attachments to the table through email

[shivaadapa]

Hi 

How to attach any files to the incident record through inbound email action.
In the instance there is a OOTB create incident inbound email action but there is no any attachment related code over there.

[Maddysunil]

@shivaadapa 

1. You'll need to modify the script to handle attachments. Here's a basic outline of what you'll need to do:

   • Parse the email message to extract attachments.
   • Create records in the appropriate attachment table (such as sys_attachment).
   • Associate the attachments with the newly created incident record.

2. Example Code: Below is a simplified example of how you might modify the script to handle attachments. This example assumes that the attachments are included as part of the email body

// Extract attachments from email
var attachments = email.getAttachments();

// Iterate over attachments
for (var i = 0; i < attachments.size(); i++) {
    var attachment = attachments.get(i);
    
    // Create attachment record
    var attachmentRecord = new GlideRecord('sys_attachment');
    attachmentRecord.initialize();
    attachmentRecord.table_name = 'incident';
    attachmentRecord.file_name = attachment.getName();
    attachmentRecord.content_type = attachment.getContentType();
    attachmentRecord.file_size = attachment.getSize();
    attachmentRecord.sys_created_by = gs.getUserID(); // Set the creator as needed
    attachmentRecord.insert();

    // Associate attachment with incident record
    var incidentAttachment = new GlideSysAttachment();
    incidentAttachment.write(incidentSysID, attachmentRecord.getUniqueValue());
}

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Thanks