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07-21-2022 07:32 AM
I know its a property, but I am kinda running out of time to research.
when a field of type=html becomes read only, the border around the field goes away, can I make this stop?
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Service Portal Development

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07-21-2022 08:03 AM
Description
HTML fields that are set to be read-only cause the scrollbars to disappear.
Steps to Reproduce
- Create an HTML field
- Create a Field style:
- resize: both;
- overflow: scroll;
- height: 200px;
- Add the field to form, ie sc_req_item, incident
- Add content to field forcing scroll windows to appear
- Set the field read-only in the dictionary
Expected result: Scrollbars still appear despite being read-only (element is overflow: scroll)
Actual result: Scrollbars disappear so unable to read all data in the field (element is overflow: hidden)
Workaround
This issue has been fixed. If you are able to upgrade, review the Fixed In or Intended Fix Version fields to determine whether any versions have a planned or permanent fix.
Aman Kumar

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07-21-2022 08:03 AM
Description
HTML fields that are set to be read-only cause the scrollbars to disappear.
Steps to Reproduce
- Create an HTML field
- Create a Field style:
- resize: both;
- overflow: scroll;
- height: 200px;
- Add the field to form, ie sc_req_item, incident
- Add content to field forcing scroll windows to appear
- Set the field read-only in the dictionary
Expected result: Scrollbars still appear despite being read-only (element is overflow: scroll)
Actual result: Scrollbars disappear so unable to read all data in the field (element is overflow: hidden)
Workaround
This issue has been fixed. If you are able to upgrade, review the Fixed In or Intended Fix Version fields to determine whether any versions have a planned or permanent fix.
Aman Kumar
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07-28-2022 04:05 PM
I reposted the question:: https://community.servicenow.com/community?id=community_question&sys_id=f8bb88acdb85d950b5d6e6be139619cb
that answer didn't work 😞