add button in multi row variable set is not working for specific user

[Alon Grod]

Hi,

I have a multi row variable set in my record producer. As an admin, when i click on the 'Add' button its working and i can add a new row.

When I impersonate a vendor contact user with sn_slm.contact role and i click 'Add', nothing happened, i dont have the option to add new rows.

[Dr Atul G- LNG]

It might be a caching issue. If another user with the same role is able to perform the action, then this user should also be able to do so. Try clearing the cache or logging out and back in, then test again.

[Alon Grod]

@Dr Atul G- LNG its not a caching issue

[Tanushree Maiti]

Hi @Alon Grod 

• Verify the user has the correct roles to view and interact with the catalog item and its underlying variables.
• Check if an onLoad or onChange client script/UI policy targets the MRVS conditionally based on the user's company, department, or role.
• Check if Read/Write ACLs restrict the user incase of reference variable
• Check Browser console, if any error is throwing, If yes , share the error. Navigate to browser's Developer Tools (F12) > Console tab to check it.

[Ankur Bawiskar]

@Alon Grod 

I don't think this is a cache issue.

that role is OOTB or Custom?

also on which record producer? OOTB or custom

which portal?