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add button in multi row variable set is not working for specific user

Alon Grod
Tera Expert

Hi,

I have a multi row variable set in my record producer. As an admin, when i click on the 'Add' button its working and i can add a new row.

When I impersonate a vendor contact user with sn_slm.contact role and i click 'Add', nothing happened, i dont have the option to add new rows.

AlonGrod_0-1785484305623.png

 



13 REPLIES 13

@Alon Grod 

when admin does the testing the above console error comes?

on which record producer? OOTB or custom

which portal?

Regards,
Ankur
Certified Technical Architect  ||  10x ServiceNow MVP  ||  ServiceNow Community Leader

@Ankur Bawiskar the error does not come when admin tries to click 'Add'. its a custom record producer

@Ankur Bawiskar i think its related to acl or something

AlonGrod_0-1785734930980.png

 

or this script of the widget-modal

@Alon Grod 

did you check that same record producer with some other non-admin user?

Regards,
Ankur
Certified Technical Architect  ||  10x ServiceNow MVP  ||  ServiceNow Community Leader