Add catalog record producer to service portal page

[JJG]

Hello,

I have a record producer that I need to add to a service portal page. I have seen some recommend using a URL widget to achieve this, but I am not seeing that widget in the portal page designer. Any help is appreciated.

[Mark Roethof]

So you are after displaying/adding the whole Record Producer on an excisting page? Trying to figure out what you are after 🙂

If my answer helped you in any way, please then mark it as helpful.

Kind regards,
Mark
2020 ServiceNow Community MVP
2020 ServiceNow Developer MVP

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[JJG]

Yes exactly, I need to add the record producer to an existing page

[Mark Roethof]

So something like this? I added the out-of-the-box Ipad thing to the out-of-the-box Knowledge page.

this does mix up the breadcrumb 😞

If my answer helped you in any way, please then mark it as helpful.

Kind regards,
Mark
2020 ServiceNow Community MVP
2020 ServiceNow Developer MVP

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[JJG]

Yes, mine looks like this:

[Mark Roethof · Accepted solution]

You could add the "SC Catalog Item" widget to that page, and add to the URL "&sys_id=3c29786e87133200e0ef0cf888cb0bdf" (the sys_id of your catalog item / record producer). That's like what I showed with the Knowledge page and the Ipad visible.

Obviously this way you would need to open that page with the added URL part. Also like shown, the out-of-the-box breadcrumb does get messed up by this.

Other possibility might be to clone the SC Catalog Item widget and provide it with your sys_id already. (sys_id is unfortunately not a instance option on the out-of-the-box widget)
Cloning a widget doesn't have to be a bad thing, though be aware of the consequences.

If my answer helped you in any way, please then mark it as helpful.

Kind regards,
Mark
2020 ServiceNow Community MVP
2020 ServiceNow Developer MVP

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