Add catalog record producer to service portal page

JJG · ‎03-19-2020

Hello,

I have a record producer that I need to add to a service portal page. I have seen some recommend using a URL widget to achieve this, but I am not seeing that widget in the portal page designer. Any help is appreciated.

Mark Roethof · ‎03-19-2020

You could add the "SC Catalog Item" widget to that page, and add to the URL "&sys_id=3c29786e87133200e0ef0cf888cb0bdf" (the sys_id of your catalog item / record producer). That's like what I showed with the Knowledge page and the Ipad visible.

Obviously this way you would need to open that page with the added URL part. Also like shown, the out-of-the-box breadcrumb does get messed up by this.

Other possibility might be to clone the SC Catalog Item widget and provide it with your sys_id already. (sys_id is unfortunately not a instance option on the out-of-the-box widget)
Cloning a widget doesn't have to be a bad thing, though be aware of the consequences.

If my answer helped you in any way, please then mark it as helpful.

Kind regards,
Mark
2020 ServiceNow Community MVP
2020 ServiceNow Developer MVP

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Kind regards,

Mark Roethof

Independent ServiceNow Consultant

10x ServiceNow MVP

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View solution in original post

Harsh Vardhan · ‎03-19-2020

adding one thread here, hope it will help you.

https://community.servicenow.com/community?id=community_question&sys_id=01f05fa9dbdcdbc01dcaf3231f96...

JJG · ‎03-19-2020

I'm not really understanding the thread you provided

Harsh Vardhan · ‎03-19-2020

if you have any specific page , where you want to add your record producer then you can refer the thread which i had shared, it has mentioned the details, hope it will help you,

still its not clear please add more details , what exactly are you trying to accomplish .

Mark Roethof · ‎03-19-2020

Hi there,

Is this about having for example a tile or something on a Service Portal page (index?), when you click on it, it should open that specific record producer?
Can you confirm or clarify?