Developer

How can we see what ServiceNow has as the "last used" date when it is no longer on the portal page?

The developer portal homepage used to have a tile that showed the online status, version, and the Last Used date/time. Now that the portal page has been revamped, that tile is now a banner and does not show the Last Used date/time, and I wasn't able ...

Question

Form component showing form section twice in UI Builder

I am trying to solve a gap in ServiceNow mobile functionality and I have run into an issue that I can't figure out. To get our IT staff to use Now Mobile Agent while they are in the field, they need to be able to update catalog task variables. Servi...

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Create and Delete the DL in On Prem AD via ServiceNow Automation

The requirement is to Create and Delete the DL in On Prem AD via ServiceNow Automation. Whenever the user comes and submit the request for DL creation or deletion, once after the approvals the DL has to create in the ON prem Active active directory. ...

Question

Customizing AWA Presence Color to Orange for "Busy" State when Work-Item Checkbox is Enabled

Hi all,I'm working on configuring Advanced Work Assignment (AWA) presence states and workspace agent availability.To meet our business needs, we’ve set up a custom configuration allowing agents to continue receiving work items even when they are mark...

Question

How to Make a Custom Field Read-Only in Strategic Planning Workspace Planning Grid?

Hi Community,I have a requirement in ServiceNow Strategic Planning Workspace (Portfolio Planning → Planning tab).We have a custom field named Project Number displayed as a column in the Planning grid. We want this field to be read-only for users, so ...

Question

How to Secure a ServiceNow MCP Server When Multiple Employees Use the Same Claude Account

Hi Community,I’m exploring how to connect Claude to a ServiceNow MCP server. In our setup, multiple employees may use the same Claude account and connect to the same ServiceNow instance.I want to understand how to secure this setup and prevent misuse...

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Not all servers have the software installations

Hi Everyone, we have multiple operational Linux and Windows servers in cmdb where "software installations" is filled. But not all software looks like to be discovered. For instance only on a small subset of these servers we can see Microsoft Defender...

Question

Getting 502 Bad Gateway

Hi ServiceNow Team,My Personal Developer Instance (dev304142) has been showing Offline status for more than 24 hours. I am also receiving a 502 Bad Gateway error when trying to access the instance.I have already tried refreshing the instance status, ...

Question

Flow Designer Send Email: "Access denied to create new email" on Brazil

ProblemI built a flow in Flow Designer with the Inbound Email trigger and a Send Email action to send an automated reply to anyone who emails my inbox. On the Australia release it worked fine. On the Brazil release, the Send Email step fails with:Acc...

Question

How to Add an "On Behalf of Me" Filter to Display Tickets Created for Others

Hi,I am working on a scenario where I need to add an additional filter called "On Behalf of Me", which should display all tickets that were created by me on behalf of other users on my ticket page in service portal.Please refer to the screenshot belo...

Question

Structured Deployment Workflows with ReleaseOps in Zurich?

Hey ServiceNow community! You might have overlooked a major update—ReleaseOps has arrived, and it could transform the way we manage deployments! If you’ve ever faced challenges with Update Sets or rolled out apps across environments, this feels lik...

Article

How to backup your Personal Developer Instance (PDI)

Backing Up Your Personal Developer Instance (PDI) One of the ongoing issues we deal with in the Developer Program is the continuity of the free Personal Developer Instances (PDI). No matter how well-intentioned you are, it's always possible to have a...

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Personal Developer Instance

Gotcha: the out-of-the-box reference qualifier on the Department form > Company field

While setting up foundation data on my Brazil PDI for an Employee Center portfolio build, I hit an out-of-the-box reference qualifier that’s worth knowing about, especially if you create companies manually or import them without mapping the Customer ...

Question

Whenever sending an email from Compose it is autofilling the details from the Email Client Templates

Hello All,When i am trying to Send an email by using Compose it is auto filling the details from the Available Email Client Templates.My Requirement is that i don't want email to be auto filled from the available email client templates, please help m...

Question

Resolved! The best way to build an employee travel request management project.

Hi everyone, I’m building a custom Employee Travel Request Management application to deepen my ServiceNow platform skills. My current architecture plan is to build the custom backend tables first and then expose them to users through a record produce...

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