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Add fields to Service Operations workspace and encrypt the field

June Anderson
Tera Contributor

‎08-28-2023 11:04 AM

Hello 

 

I am looking to add a PII field to my service operations workspace, but not sure how to even start. On any normal form I can just right click, select, configure and then proceed to adding the fields that I did like to add. But right clicking does not work for the configure incident workspace. Can I get help on how to configure this form?

 

How can I add a string field called PII, encrypt data  entered within this field and make this only visible to members with PII user permission.

 

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Harsh Vardhan
Giga Patron

‎08-28-2023 12:01 PM

Hi @June Anderson  : If i am not wrong, you want to add fields on "Service operation workspace" incident form ?

If this is your requirement , you can add fields as you were doing on native UI by right click on header>> Configure>> Form layout >> Select view as "Service Operation workspace" and add those columns which you want to show on service operation workspace incident form.

eg: 

 

sow.png

 

To make field visible specific to some conditions please use client side script or UI policy , it will work on workspace as well.

 

Hope it will help you.

 

Thanks,

Harsh