Developer

Resolved! PDI dev413522 stuck Offline and returns TLS error

Hello Team, My Personal Developer Instance (dev413522) is stuck in Offline state. Symptoms:- Instance URL: https://dev413522.service-now.com- Error displayed:"Bad Request - This combination of host and port requires TLS."- Developer Portal shows the ...

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Dynamic input field condition attribute in Mobile App Builder

I have a an Input Reference field, where the condition for the reference should depend on a previous selected reference field. Can this been achieved in Mobile App Builder? Please see attached screenshot

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Resolved! How to add Colored Dots on the Case Record New Column List in CSM/FSM Workspace

Hello Everyone,I would like to add colored status indicators (dots) before the Case Number based on the Case State. Currently, I can see that colored dots and background colors are displayed for the State and Priority columns in Workspace. While I kn...

Question

In ESC portal additional details are showing but not showing the details for RITM & Incident.

I have checked standard ticket configuration on production instance & compare to test instance.(Its working on test instance). So kindly help to resolve this issue.

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Incident: Developer Site Restored and PDI Availability Issues

Update: July 27, 2026 The infrastructure issue has been resolved, and all PDIs are back online. New PDI provisioning has also resumed, with PDIs currently available and little to no wait. All developers have been given additional time to acce...

blog

Is it possible to prevent inline images from original email from entering the system as attachments?

I’ve been running into a bit of an issue with HTML email notifications. These notifications have inline images, and when the recipient replies (to add a comment to an incident, for example) the inline images from the original notifications are coming...

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Instance Configuration
Scripting and Coding

Resolved! Able to see Activity Stream but customer contact unable to add the comments in the Change Request.

Hello Everyone.I need help on the Approvals form i.e., we have Approvals Menu on the Business Portal, the issue is if end user is open the Approval form they are unable to see the Additional Comments input box.Where as Admin can see them.I have creat...

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Resolved! Security Incident Response and Co-pilot

Our Cybersecurity team uses ServiceNow Security Incident Response (SIR) on the Australia release and would like to use Microsoft 365 Copilot Premium to query SIR data for incident summaries, trend analysis, reporting, and executive insights. What out...

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ServiceNow Otto – Prerequisites & Enablement Steps

Can anyone please explain the exact procedure and prerequisites required to completely enable ServiceNow Otto? Do we need to have Moveworks or AI Control Tower (AICT) already installed and configured, or are they optional? I’d like to understand what...

Question

Now Assist Custom Skill: Error 100004 and Fallback to OpenAI (Empty Response) on Specific Records

Hi Everyone,I have configured a Now Assist Custom Skill called "Story Summarizer Per Release" that formats and summarizes Agile Stories associated with a Release record using Google Gemini (gemini_large) as the primary provider.When executing this sk...

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In esc portal home page search is not showing correct knowledge articles according to the search

Hi In esc portal page i added search sources as knowledge base and in knowledge base which kb should be visible in portal. In esc portal in homepage search if i search for a article(article is part of kb tagged under employee center portal record rel...

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How to uncheck / hide all activities on a form by default for all users

How to uncheck / hide all activities on a form by default for all users. later they should be able to select or filter activities as per their requirement

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how to hide OOB related list from case record in Source to pay workspace

Hi,How can I hide/remove the 'Supplier Information' Tab. I tried to look under related list but its not there (sn_slm_case Record in Source to Pay workspace)

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Dev instance not getting refreshed, current status showing Offline

Dear Community,I am using Dev instance and due to weekend, I did not logged in. Its only 3 days since I logged in last. Now, it shows offline and after clicking refresh it's not getting Active. The URL is also not working and History is also missing....

Question

PDI Instance dev400774 Offline Since Yesterday

Hello Team, My Personal Developer Instance (PDI) dev400774 was working correctly on Friday. Since yesterday, the instance has been showing as Offline in the Developer Portal. When I try to access:https://dev400774.service-now.com/login.do I receive t...

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