Add my requests to breadcrumbs on esc portal

[tpeleg]

Hello experts,

I'm looking for best practice solution for adding my requests as first breadcrumbs when a customer is clicking on incident/request from my request on esc portal:

did someone implement this kind of request?

Thanks,

Tomer

[Dr Atul - LNG]

hi @tpeleg 

Is there any specific reason to add my request to the navigation? It's not available out-of-the-box (OOTB), and I believe it would be a good customization — but one you'd need to build intentionally. It’s better to use the system as it was designed unless there's a strong need to change it.

[tpeleg]

Thank you @Dr Atul - LNG  I totally agree with you, the customer asked, we'll try conivience him to stick to OOB.

[Dr Atul - LNG]

Yes mate and if all good come back and close the thread.

[Ankur Bawiskar]

@tpeleg 

that title already contains My Request - INC001

What extra you require?

If my response helped please mark it correct and close the thread so that it benefits future readers.