Add name using script

[umar5]

Hi All,

I have a incident ('No : INC0001234') in that i need to add 'Florrie' into watchlist of that incident by using script. Can any one please help me with this requirement.

Thanks & Regards,

Umar Shaik.

[Vishwa Pandya19]

Hey,

If its a one time thing, you can go to Fix Script and create a new record.

You can use below script:

var inc = new GlideRecord('incident');
inc.addEncodedQuery('sys_id=<insert sys_id of your incident>');
inc.query();

if(inc.next()){
	inc.watch_list = '<insert sys_id of your user>';
        inc.autoSysFields(false);
        inc.setWorkflow(false);
	inc.update();
}

If my answer has helped you in any way please mark it as correct or helpful

[Nishant8]

Hello @umar5 , I assume, you'd like to update incident upon submission/update, if so you can write a BR, which runs on insert and update, and in advanced section use below script. hopefully, it should work, if not please share your problem/use case.

(function executeRule(current, previous /*null when async*/ ) {

    var userSysID = '<your sys ID>';

    var currWatchList = current.watch_list + '';

    if (currWatchList.indexOf(userSysID) == -1)

        current.watch_list = currWatchList + ',' + userSysID;

})(current, previous);

Regards,

Nishant