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‎09-13-2023 04:00 AM
Hello!
Can anyone tell me how to add new Problem Task types?
I've added some additional options to the Choice list for Problem Task types but they don't appear on the screen that asks you "General" or "Root Cause Analysis."
I have made the task type field editable so that you can change it once the problem task is created, but that feels like I've added technical debt (had to change an ACL and make the table column editable).
Can someone tell me how I can make my new Problem Types appear on this screen?
Many Thanks!
Solved! Go to Solution.
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‎09-13-2023 04:14 AM
Hi,
Click on edit interceptor to add more options
Create a new answer to add the new option
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‎04-11-2025 03:54 AM
Hi @Dr Atul G- LNG
I have the same requirement
I need to create some additional problem task type but that should only be visible to particular domain
Our system is domain separated
Please help me how I can achieve this??
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‎04-11-2025 03:58 AM
In this case, you need to add domain while adding them in interceptor, i never did this but you can try.
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
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