Add new Problem Task Types

spike
Mega Sage

Hello!

Can anyone tell me how to add new Problem Task types?

I've added some additional options to the Choice list for Problem Task types but they don't appear on the screen that asks you "General" or "Root Cause Analysis."

I have made the task type field editable so that you can change it once the problem task is created, but that feels like I've added technical debt (had to change an ACL and make the table column editable).

Can someone tell me how I can make my new Problem Types appear on this screen?

 

spike_0-1694602754957.png

Many Thanks!

 

1 ACCEPTED SOLUTION

Shruti
Mega Sage
Mega Sage

Hi,

Click on edit interceptor to add more options

ShrutiW_0-1694603619638.png

Create a new answer to add the new option

ShrutiW_1-1694603649446.png

 

View solution in original post

6 REPLIES 6

Hi @Dr Atul G- LNG 

I have the same requirement 
I need to create some additional problem task type but that should only be visible to particular domain 

Our system is domain separated
Please help me how I can achieve this??

Hi @GulshanSharma 

 

In this case, you need to add domain while adding them in interceptor, i never did this but you can try.

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