Add Normal Changes in Service Operations Workspace left panel

ftulabingTCS
Tera Contributor

Hi is there a possible way to add a Normal Changes option under Pinned and Standard Changes(screenshot below) option in SOW when creating a new change.

ftulabingTCS_0-1745474735644.png

 

4 REPLIES 4

Ankur Bawiskar
Tera Patron
Tera Patron

@ftulabingTCS 

which page are you referring? share detailed screenshots.

If my response helped please mark it correct and close the thread so that it benefits future readers.

Regards,
Ankur
Certified Technical Architect  ||  9x ServiceNow MVP  ||  ServiceNow Community Leader

@Ankur Bawiskar This is in Service Operations Workspace when creating new Change in Xanadu

@ftulabingTCS 

Sorry but when I went to List of Open Changes in SOW and clicked New it took me here

I couldn't get your use-case

How are you navigating to this? share the steps and screenshots

AnkurBawiskar_0-1745476888726.png

 

AnkurBawiskar_1-1745476905945.png

 

If my response helped please mark it correct and close the thread so that it benefits future readers.

Regards,
Ankur
Certified Technical Architect  ||  9x ServiceNow MVP  ||  ServiceNow Community Leader

Dr Atul G- LNG
Tera Patron
Tera Patron

Hi @ftulabingTCS 

This isn't feasible because:

  1. It is neither a form nor a workspace page.

  2. It functions more like an interpreter, which generates a combination of HTML and core code that isn't accessible for use.

Also, there’s no surprise in adding or making normal changes here.

You can use the pinned feature, where you can pin the model you want to work with.

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