CSA Question

sanasayyad · ‎04-23-2025

Which feature helps to automatically allocate a critical, high-priority, service request to the appropriate assignment group or team member?

A. Assignment Rule

B. User Policy

C. Predictive Intelligence

D. UI Policy

sanasayyad · ‎04-23-2025

I am confused between a and c

Robert H · ‎04-23-2025

Hello @sanasayyad ,

The correct answers are A and C.

Regards,

Robert

Dr Atul G- LNG · ‎04-23-2025

Hi @sanasayyad

Assignment Rule

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If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

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swapnali ombale · ‎04-23-2025

Hi @sanasayyad

Option a. Assignment rule is the correct answer

Kindly mark my answer as helpful and accept solution if it helped you in anyway.