Add reference field to sysparm value in Navigation URL

[cgedney]

I'm trying to update a business rule on the Call Form:

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var reqFor = current.caller;
var contactType = current.contact_type;
var location = current.caller.location;
var reqItem = current.request_item;
var appName = current.u_application_name;
var comments = "NEW_CALL_REF:" + current.sys_id + " " + current.description;

var url = "com.glideapp.servicecatalog_cat_item_view.do?sysparm_id=" + reqItem
+ "&sysparm_requested_for=" + GlideStringUtil.urlEncode(reqFor)
+ "&sysparm_location=" + GlideStringUtil.urlEncode(location)
+ "&sysparm_Application_Name=" + appName
+ "&sysparm_special_instructions=" + GlideStringUtil.urlEncode(comments)
+ "&sysparm_stack=" + current.getLink()
+ "&sysparm_contact_type=" + contactType;
action.setRedirectURL(url);
current.isNavigateToCatalog = true;

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where current.u_application_name is a reference to the application (cmdb_ci_appl). I'm trying to get it to populate the application name field on the request form.

Any help is very much appreciated.

Charles

[Tony Chatfield1 · Accepted solution]

Hi,
if current.u_application_name is a reference field then you probabaly need to populate the records sys_id, so current.u_application_name.sys_id or current.u_application_name.toString() should give you the results you need.
Otherwise if the target field is a string I think you may want current.u_application_name.getDisplayName() or current.u_application_name.getDisplayValue() depending on source data type.

[Chaitanya Redd5]

Could you please give a try using below code

current.u_application_name.getUniqueValue();

Kindly mark my answer as Correct and Helpful based on the Impact

[DrewW]

I seam to remember that there are two parts to this.  There is the part that you are looking at that sends the data over then there is a part that runs on the request that pulls the data out and populates it into the items.

[cgedney]

So I am able to get it to populate after the user selects the application name and submits it on the request. The problem I am having is transferring it from the call form to the request form. I found a business rule on the request form, but that doesn't fire until the user submits the request form. I found one on the call record (which is the one I have above in the question), but that one doesn't seem to be sending the reference. I tried all of the suggestions, but I am still unable to get it to fill in on the request form. I believe Drew is correct that there is a piece I am missing on the request form that pulls the sysparm values and puts them on the form. Does anyone know where that would be?

Thank you,

Charles