Add Reopen Incident Button on Ticket Page in Service Portal

[SNOW46]

Hi Everyone,

There is one requirement came up to me that they want Reopen Incident UI Action Button for end users in Service Portal Ticket Conversation page.

Can anyone suggest me how to achieve this requirement? And this Reopen Button should be visible once the Incident gets Resolved.

Thanks,

SNOW@Das

[Pritam Mangrulk]

Hi,

Please check below article which shows how to create reopen incident button in Service Portal in 3 easy steps:

https://glidecenter.com/add-reopen-button-in-service-portal/

Thanks,

Pritam

[cindylove]

This worked perfect!