Sent email (reply) not showing in activities.

[Randy33]

I sent a reply email from the email client and not seeing it in the activities. Could this be because of the client template that is being used? 

Table for case is  sn_hr_core_case_relations

I have the glide.ui16.emailStreamResponseActions set to true so that the reply buttons are available.

Here is the client template being used:

If I use the email link to send an email there are no issues.  Any ideas why I can't see the sent email?

[Tyler Herman · Accepted solution]

Hello,

I believe KB0684027 - "Email created through Reply/Reply All functionality via glide.ui16.emailStreamResponseA..." specifically addresses this issue.

[Randy33]

Thank you.  I tried applying the fix but initially had issues.  I'm good now. Thanks.

[Roshani]

Hi Randy,

I would like to set reply to field for email client template, as I see in your screenshot you added some script include on reply to , could you please let me know how you have acheived this?

Thankyou 

[Randy33]

Here is the script I use:

var setReplyTo = Class.create();
setReplyTo.prototype = {
initialize: function() {
},

setAddress: function(){
var replyEmailAddress = '';
if (current.target_table == 'sn_hr_core_case_relations'){
replyEmailAddress = 'Employee Relations <employeerelations@company_name.com>';
}

return replyEmailAddress;
},

type: 'setReplyTo'
};