Add Reopen Incident button to CSM Portal

[Community Alums]

Hello,

I would like to allow callers to reopen a resolved incident in the portal; however the reopen option is not visible (See Figure 1 below).

I have read this form post, and I made a copy of the Incident Standard Ticket Actions widget (see Figure 2 below), but I am not able to find the page to edit in the Portal Designer (see Figure 3 below) where I can swap out my custom widget for the original one.

I would appreciate answers to the following questions:

Is the Service Portal Designer the correct place to make this change?

What is the name of the correct page to edit?

Is there a way to preview the page using an existing record (similar to the UI Builder when editing a workspace)?

Figure 1: Incident record view in the CSM Portal

Figure 2: Incident Custom Ticket Actions widget (copy of Incident Standard Ticket Actions widget).

Figure 3: Service Portal Designer page

[Ankur Bawiskar]

@Community Alums 

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