Hi,
we had upgraded australia version into test environment recently.
during testing, i raised incident into serviceportal page.
After incident submission, i found that additional comments field not available for ITIL, Business Stake holder role instead of that worknotes field available into Service Portal incident.
end user only view additional comments field. below is the screenshot
ITIL\Business Stake holder\Admin Service portal incident display:
End user screenshot:
I want to update Additional comments should be visible for ITIL\business stakeholders license users also instead of worknotes field. please assist me how to modify. thanks.
