Add Request Item link from a Workflow notification

Wesley Breshear
Tera Expert

Hello,

Looks this question has been ask in community before but has never received a good answer.   Currently the ${URI_REF} or ${URI} variables appear to not work from a 'Notification' action within a workflow.   Unless I am missing something?   So far some people have mentioned an email script but I am not sure where they are saying it should be placed, within the workflow, of in the email scripts area.  

I am assuming that I might be able to get this to work if remove the Notification action within my workflow and just call event, which then event calls an email notification or email notification template; which then would probably need to have script to pull in the Request Item values/variables.   Is the right?  

Anyone know of a different solution or what should be the best practice solution to this dilemma?

Request_Link.jpg

Thanks!

-Wesley

1 ACCEPTED SOLUTION

vinothkumar
Tera Guru

Hi Wesley,



Kindly add the following HTML tag in your notification and it will work. <a href="nav_to.do?uri=sc_request.do?sys_id=${request.sys_id}">${request.number}</a>



URI_REF not working in few emails


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10 REPLIES 10

Snehal2
Kilo Guru

You can use insert/edit link option which is present in notification as shown below.

find_real_file.png

Edit it as:

find_real_file.png

This will be view as below:

 

find_real_file.png