Add short description of RITM in the email template

[Dileep2]

Hi All,

Approval Request on sysapproval_approver table is triggering to Manager from the Catalog item once the request item is created. 

For the above notification Email template is used and please see the screenshot and email template is written on sysapproval_approver table.

for this email template I need to add the RITM's short description. 

Please suggest.

Thank you

[Sheldon Swift]

Hi @Dileep2 - It looks like you've forgotten to attach your screenshot.

[Dileep2]

Hi @Sheldon  Swift 

Thanks for your time.

It's attached now. Please check.

[Sheldon Swift]

${sysapproval_short_description} is the appropriate syntax. 

To be sure, if you expand "Fields" under "Select variables:" on the right, you can expand 'Approval for' and select 'Short description' to get the following:

Approval for Short description: ${sysapproval.short_description}

Below the Email Template form, is there a Notifications related list? If yes, do you see the Approval Request notification (/nav_to.do?uri=sysevent_email_action.do?sys_id=aea24ac2c611227101fe910c323fb00e)? Open the notification, then click "Preview Notification" - you should see a notification preview. Can you clarify what you're seeing vs what you're expecting to see in the email?