Add short description of RITM in the email template

[Dileep2]

Hi All,

Approval Request on sysapproval_approver table is triggering to Manager from the Catalog item once the request item is created. 

For the above notification Email template is used and please see the screenshot and email template is written on sysapproval_approver table.

for this email template I need to add the RITM's short description. 

Please suggest.

Thank you

[Dileep2]

Hi @Sheldon  Swift ,

Thanks for checking the requirement.

Please see the screenshot attached, this was taken from the email logs and the Short Description is empty.

Have tried by expanding the "Fields" under "Select variables:" on the right, expanded the 'Approval for' and selected 'Short description'.

but no luck.

syntax used:

Short Description: ${sysapproval.short_description}

Short Description: ${sysapproval_short_description}

Please suggest,

Thank you

[Dileep2]

Hi @Sheldon  Swift ,

Thanks for checking the requirement,

As suggested, have added the fields under Select Variables on the right.

Syntax Used: ${sysapproval.short_description}

${sysapproval_short_description}

Please see the screenshot attached, it's taken from the email logs and the short description field is empty.

I have to show the RITM's short description on the email.

Please suggest.

Thank you

[Sheldon Swift]

Have you inspected RITM0024505 to confirm the value in sc_req_item.short_description? You might try to check the notification preview against another RITM.

[Dileep2]

Hi @Sheldon  Swift,

I have checked the RITM0024505, short description is available.. only in the email I don't see the short description..

Have tried another RITM's as well but no luck..

Thank you 

[Dileep2]

Hi @Sheldon  Swift ,

In the notification preview it's showing.. but in the email short description is not showing.