add template in inbound email action

[dineshchall]

Hi everyone,
I'm working on an Inbound Email Action that creates incidents. I want to apply a predefined Incident Template to populate default values like category, urgency, impact, assignment group, etc.

script:

    var incidentGr = new GlideRecord('incident');

    incidentGr.initialize();

    incident.applyTemplate('predefine_Template');

    incidentGr.caller_id = callerId;

    incidentGr.insert();

    incidentGr.work_notes = "Original email:\n" + body;

    incidentGr.update();

while script subject and caller field is populated from email. but from template it is not updated 

[Ankur Bawiskar]

@dineshchall 

what's there in template? share that screenshot.

what type of inbound action is this?

If that's type = New then you should use current object

var t = new GlideTemplate.get('template sysid');
t.apply(current);
current.work_notes = "Original email:\n" + body;
current.caller_id = callerId;
current.insert();

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[dineshchall]

no OOB action
when i am using your script it creating two incidents one incident from email another incident from template 

[dineshchall]

while using this script incidents are created 2 i want to create only one incident in that incident i want to populated the email subject as short descrption and descrption populated through template.