Add text to catalog item for Service Portal

[scwillson]

I am still unable to add info text to a catalog item (more specifically in my case; Order Guide) that is visible when using the Service Portal.

Does anyone have a suggestion for a work-around?

• A few versions ago, we used to be able to set an HTML field type as read only, and it would display as just text on the form. no longer
• In the past, I've build small custom UI pages, and inserted them with the UI page catalog variable. The UI page doesn't show through Service Portal
• I tried using a UI Macro with label, but only the label part shows in the Service Portal.
• I currently have Client script putting up field messages, but those don't load for me in Service Portal

I've already had to strip out all my containers because they cause Service Portal to lock up.... this is very frustrating...

Here are 2 screenshots to show what I am talking about (with the last bullet point above):

Field messages showing when using the form directly through the Catalog:

When using Service Portal, no messages.

NOTE: I have already confirmed that the Client Script has it's UI Type field set to "Both".

[Michael Fry1]

Can you use the help option to show additional info:

[scwillson]

The thing with this, is that the customer doesn't like the fact that the box needs to be expanded manually. Also doesn't lend itself to just adding text to an area of the form, without a field.

[Akshat Chawla · Accepted solution]

Hi,

In this case if it's simple text, you can create a "label" type variable and text in the variable then place the variable where required as per your requirement.

[scwillson]

I totally didn't even think about doing this. It is so simple . Not ideal, but does the job.

Thanks Akshat!