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Resolved! Regarding Button on Knowledge Articles

Hi Community , There is one button named "Create Support Request". This button is visible on knowledge articles and opens a record producer when clicked. I'm unable to find where this configuration is done. Can anyone guide me where this configuratio...

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Interactive Filter Regarding Location

How to include dropdown menu on Incident Overview Dashboard with all different Location Names.Can't find Location Over here.@Maik Skoddow1 @Gaurav Shirsat @Ankur Bawiskar @swathisarang98 @abbasshaik4 

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Saba Baig by Tera Contributor
  • 850 Views
  • 3 replies
  • 2 helpfuls

Resolved! Ui Action on List - Get Filter as EncodedQueryString

Hi All, There is a list with users Expense Lines. User is able to filter the list and by pressing the UI Action an export list (csv) should be generated via processor. Because some attributes necessary for the export are collected from a configuratio...

Tuna by Giga Guru
  • 4183 Views
  • 2 replies
  • 1 helpfuls

Twitter integration

Hi,I do have an issue with Twitter Spoke on Utah. I have followed the documentation:https://docs.servicenow.com/bundle/washingtondc-integrate-applications/page/administer/integrationhu...used for it a default app in developer twitter, created both co...

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ksmerza by Tera Contributor
  • 545 Views
  • 1 replies
  • 0 helpfuls

Json Report

Hi, There is one string field "Additional Information" which is in JSON format.I need to show this data in Dashboard/create a report first. How can I show every attribute on the dashboard/report separately? And create a trend?  Is there any way?   Th...

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SC Tasks

Hello,  Here is the scenario: Once the story is ready for testing, I generate tasks which I can assign to the stakeholders for testing. Like this once, the testing task is completed I know this story is ready and can be deployed to PROD. However, I i...

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dev_K by Tera Contributor
  • 537 Views
  • 3 replies
  • 1 helpfuls

Change the definition of "open" tickets

Hi Team ,  can anyone please help me on the request ,  In the Request Overview dashboard, I notice that the open requests also include closed requests. screenshots in the attachment.If the state is closed incomplete, closed cancelled or closed comple...

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nameisnani by Mega Sage
  • 572 Views
  • 4 replies
  • 0 helpfuls

Resolved! Add UI Page to Agent Workspace Side Navigation?

I'm extremely new to ServiceNow development, and haven't quite grasped all of the concepts yet, I've searched everywhere but haven't been able to find this type of solution - I created a UI Page that displays a monitoring solution that is specific fo...

rpedersen360 by Tera Contributor
  • 1787 Views
  • 2 replies
  • 0 helpfuls

How to delete search catalog from csm portal

I have an requirement to delete search box from the csm portal. This search box also appears in individual pages of the catalog items. Should i go to each and every individual pages to delete this box or is there a simpler way to do it?

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