Hi, I'm not sure if this is an expected behaviour or not but the employee OU definition keeps changing from out of the box to a specific user. Has anyeone experienced this? I checked the updated by and it was system.
Hi, we have a custom form wherein we want to assign tickets based on a round robin format. Example- If there are 3 users User1, user2 and User3 then 1stticket should be assigned to User1, 2nd to user2, 3rd to user3 and then 4th again to User1 and so ...
Hi All, I need help to get the category name and count which has maximum and minimum incidents. We can get the count of incidents under all the categories but here i want only max and min count and category. Thanks,Vidyashree
Hi Experts, I've created AWS Cloud account ,credentials and server account however in the process of discovery schedule creation, when I'm clicking on validate account it throws an error as per the attached screenshot. appreciate assistance on the sa...
Hi,Is it possible to restrict what roles are able to add attachments to a record/ci ? For instance, on Business Service i only want the System Owner to be able to add attachments.
Hi , I am facing an issue regarding CMDB dashboard i have lot of data in CMDB tables, but my dashboard is not updating that data, several times i run the scheduled jobs but no luck. Any resolution for this, please guide me.In my CMDB around 1 lac CI ...
How can I change 'Order' to 'Request' in suggested search results?
I am new to servicenow. Can anybody please tell what is expected in question - Write a client script using GlideUser API to set default field values based on user preferences. and any hint for it?
Hi Requirement - Navigate the users to portal page "/sp" if they don't have ITIL / Admin roles and if the users have ITIL /Admin roles it should take them to Platform view in my PDI.To achieve this, I updated the script include "SPEntryPage" Line no ...
Hi Everyone, I have a requirement where Assignment group is ABC or XYZ I need to hide 3 choices under Source (contact_type) field which is a reference field. Hide only 2 choices and set a default value when assignment group is AAA or CCC - Need to do...
Hi All, We have a Custom knowledge workflow as 'ENB Knowledge - Approval Publish' and in out of the box we have 'Knowledge - Instant Publish' workflow too. So even if I add the custom knowledge workflow to the knowledge base it is instantly getting p...
I have an application that I have written for my client, and we have gone through many versions in the last year. Every time I published it through the repository, I entered what the new version contained in the dev notes. My client just requested a ...
Hi,How can I remove the "Resolve" option in the SOW Incident menu?I have an UI Action for a form button, but I even deactivated it. The menu option is still visible.Thanks
Hi @Ankur Bawiskar Under a multi-row variable set (environment_selection) two select box fields i.e., select_environment , select_role is present. A requester could request different roles for the same environment this can't be allowed.For ex. I cou...
We purchased the Microsoft AD spoke to make calls to Active Directory for various use cases. We have a legacy workflow where I would like to make a call to AD to see if a user is a member of a group. To do this I created a sublflow where I have 2 str...
