Hi - I am trying to report on our knowledge articles for relevance/accuracy but there doesn't seem to be standard report in our system which pulls the actually content of the volumes in full which I find hard to believe - Template Type: StandardArtic...
Boa tarde estou com um problema tenho essa Lista no workspace com os botões Default habilitados, gostaria que quando eu apertase no NEW na propria lista abrise o campo para edição das informações e pudesse salvar de uma vez.
In the virtual agent designer which is working fine for every topic block and even in preview as well. But I am unable to create a case in consumer service portal what will be the issue for this.!
Hello All!I have a scenario where i want to send an approvals into 4 groups in authorization level and any one from each group must be approve to move into scheduled stage.I created 4 groups and configured those sys_id's in sys_properties. Test_1:"52...
I have an ask to pull data from a remote source and display the information on the portal. The data can either be for the authenticated user or for persons that the same user may be a manager of. I believe this would be an Outbound REST API (which I'...
I have a catalog item in status checked out , and i'm not able to remove the checked out Neither cancel the checkout neither in the catalog builder Message: You cannot edit this item here as it is checked out for editing in Catalog Builder Could yo...
I am trying to add a new ACL for the OOB field Resolution Code for sn_customerservice_case but it doesn't show up as an option. Why?
Hi experts,we have a requirement, when selected user is a manger in user table, then only we need to display a variable 'should current team'.For this I have written script include (client callable) and client script ( onchange) but some how field is...
I have two fields on incident form. Both are reference to cmdb_ci_server. I want the values from which I could choose for the second field to have as a parent what I chose in the first field. What should I do?
Hay, i have a scheduled Import with a Condition. I i use this without the Option run after Parent, it works an runs only on Friday answer = checkTime(); function checkTime() { // should only run on Friday after Comparex Data - Load var gdt =...
When we are using Run a playbook activity in a playbook to run a New playbook . The state of the Security Incident Changing according to The first playbook but i think so it should change according to 2nd playbook after it triggers from the activity....
Hello! I'm trying to change the field 'ativo' to false when the field 'data de demissão' is at current date or after. However I'm not sure how to do it. Can you recommend me an article or tell me how you would do it? this is what I've done so far. ...
Hello everyone, How do I change the knowledge base information text that appears in the ServiceNow Knowledge Base Portal? I had a look, but I don't see that it can be changed from the portal, does anyone know what I can do? This capture directly from...
I have an item that was edited in Catalog Builder, then submitted. It's status immediately went to "Checked Out". After waiting a few hours, I looked again and it was still "Checked Out". I attempted to edit it and got the message you see below. I...
Hi all,I am new to AI Search. I have created new search application and profile on case, catalog and KBA. It works well for the admin role but for ITIL role it doesnt.Below is the catalog that I search on portal. It shows me the catalog and can open ...
