Add user criteria to Knowledge Base programmatically

Go to solution
Tuan Anh
Kilo Contributor

‎03-20-2022 09:15 PM

Is it achievable to automatically add an user criteria to a knowledge base (for example through business rule/after inserting etc). Can we achieve this programmatically using API or anything? I also want to know where the criterias added to a Knowledge Base is stored in the database and whether it is good practice to access and manipulate them. Thank you in advance!

Labels:
0 Helpfuls
  • 1,034 Views
1 ACCEPTED SOLUTION

Go to solution
Ankur Bawiskar
Tera Patron
Tera Patron

‎03-20-2022 09:40 PM

Hi,

you can use script to create it from script

I don't think any API exists to create that

this table holds the mapping of user criteria with KB base -> kb_uc_can_read_mtom

Regards
Ankur

Regards,
Ankur
✨ Certified Technical Architect  ||  ✨ 9x ServiceNow MVP  ||  ✨ ServiceNow Community Leader

View solution in original post

5 REPLIES 5

Go to solution
Anil Lande
Kilo Patron

‎03-20-2022 09:41 PM

Hi,

You can add user criteria through script as well. If you want to use it in scoped application then you need to check below link:

https://developer.servicenow.com/print_page.do?release=paris&category=null&identifier=c_UserCriteria...

 

Thanks,

Anil Lande

Please appreciate the efforts of community contributors by marking appropriate response as correct answer and helpful, this may help other community users to follow correct solution in future.
Thanks
Anil Lande
0 Helpfuls