addEncodedQuery does not work in business rule..

[Sjoshi2]

I wanted to change risk from 'none' or 'empty' to 'Low' in change request module.I did it with this code for background script..

var querystring = "risk=5^ORrisk=";

var gr = new GlideRecord('change_request');

gr.addEncodedQuery(querystring);

gr.query();

while(gr.next())

{

        gr.setWorkflow(false);

        gr.setDisplayValue('risk','4');

        gr.update();

}

and it worked..

now while writing it in business rule with when to run option selected as 'before insert or update' and in script I wrote

var querystring = "risk=5^ORrisk=";

var gr = new GlideRecord('change_request');

gr.addEncodedQuery(querystring);

gr.query();

while(gr.next())

{

        gr.setDisplayValue('risk','4');

        gr.update();

}

but it didn't work out..however I kept it simple and wrote..

if(current.risk == '5' || current.risk =='')

current.risk=4;

and it worked...

Does addEncodedQuery work in business rule or not?????

[Ajai S Nair]

If that helped you then please mark the answer as correct

[sergiu_panaite]

Change the while from:

while(gr.next())
{
       gr.setDisplayValue('risk','4');
       gr.update();
}

to:

while(gr.next())
{
       gr.risk = 4;
       gr.update();
}

Regards,

Sergiu

[Sjoshi2]

Hi Sergiu,

Thank you..