Duplicate activity log in RITM.
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12-24-2025 08:12 AM
Hi,
Whenever an user submit the request two activity log getting attached to RITM.
Also I didn't find any current.update(); in any before business rule.
Kindly suggest how to fix the issue?
Screenshot:
Regards,
Dusmanta
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12-24-2025 08:43 AM
Hi @JugantaN4938711 ,
How are you updating this comments? can check are you updating RITMs multiple times when RITM gets created?
Thank you,
Hemanth
Certified Technical Architect (CTA), ServiceNow MVP 2024, 2025
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12-26-2025 12:22 AM
Hi @JugantaN4938711 ,
any update on this?
Thank you,
Hemanth
Certified Technical Architect (CTA), ServiceNow MVP 2024, 2025
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12-26-2025 01:06 AM
what further debugging did you do from your side other than finding BR?
any flow is updating?
💡 If my response helped, please mark it as correct ✅ and close the thread 🔒— this helps future readers find the solution faster! 🙏
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader
