Duplicate activity log in RITM.

jugantanayak
Tera Guru

Hi,

Whenever an user submit the request two activity log getting attached to RITM.

Also I didn't find any current.update(); in any before business rule.

 

Kindly suggest how to fix the issue?

 

Screenshot:

 

jugantanayak_0-1766592693106.png

 

Regards,

Dusmanta 

1 REPLY 1

Hemanth M1
Giga Sage
Giga Sage

Hi @jugantanayak ,

 

How are you updating this comments? can check are you updating RITMs multiple times when RITM gets created?

 

 

Accept and hit Helpful if it helps.

Thank you,
Hemanth
Certified Technical Architect (CTA), ServiceNow MVP 2024, 2025