Adding a 'Pinning' function to ServiceNow

[rightpalava]

Just wanted to share an incredibly simple but very useful bit of functionality I created, which enables process users to 'pin' incidents, service requests, changes of any other type of record on the Task table or any table extending from the Task table.

By 'pinning' a record, that record is then saved to 'My Pins' and can be quickly un-pinned too.

My users find it useful for coming back or revisiting records, which may be re-assigned away from them or just to be curious.

Here's a link to read more about it: Add 'Pinning' to ServiceNow - rightpalava

I'd appreciate any thoughts, feedback or ideas to make it better.   May even stick it up on Share if people think it's worthwhile.

Like?

[rightpalava]

I'd be interested in any feedback on the idea/implementation - anyone?

[david_legrand]

In fact you have it by using tags

http://wiki.servicenow.com/index.php?title=Creating_and_Using_Tags

regards,

[rightpalava]

...if you Eureka then yes there is the excellent tagging functionality. If you're not on Eureka yet or even if you are o believe the pinning function is handy.

[david_legrand]

It's a little bit less user friendly to use but the labels exist since the creation (at least since 2006) of ServiceNow : http://wiki.servicenow.com/index.php?title=Creating_and_Using_Labels