Adding attachment to a RITM that is created through catalog item?
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‎11-15-2017 12:58 PM
I have a spreadsheet that my end user wants attached on the RITM that is created from a catalog item available on our service portal.
Not really sure how to do that as I haven't come across that request before. Looking for ideas and direction if anyone has any advice to offer.
Can I accomplish this via the workflow? Or is it something else that I would need to do?
Thank you!
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‎11-15-2017 01:04 PM
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‎11-15-2017 01:51 PM
Yes we use that widget.
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‎11-15-2017 01:52 PM
Let me explain better...my end users want a certain spreadsheet attached to every RITM that is created by this catalog item, not just a one time attachment.
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‎11-15-2017 02:00 PM
Sorry Kris, I misunderstood.
I'm sure there's a way to run a server script in the workflow to find the attachment (maybe stored on the catalog item record) and insert the sys_attachment and sys_attachment_doc records with their new identifiers. This would require a mess of scripting but is absolutely possible.
As a simpler solution, have you thought about providing a URL to a KB article containing the attachment? You can store the URL as a catalog variable and only display that variable on RITMs and SCTASKs (using a UI Policy). Make sense?
