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Adding attachment to a RITM that is created through catalog item?

Not applicable

‎11-15-2017 12:58 PM

I have a spreadsheet that my end user wants attached on the RITM that is created from a catalog item available on our service portal.

Not really sure how to do that as I haven't come across that request before. Looking for ideas and direction if anyone has any advice to offer.

Can I accomplish this via the workflow? Or is it something else that I would need to do?

Thank you!

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d_cammack
Tera Guru
In response to Community Alums

‎11-15-2017 03:20 PM

I have done this by adding an html link in the description of the catalog item to the attachment stored on that item...



<a title="link" href="/sys_attachment.do?sys_id=[attachment sys_id]" rel="nofollow">