Adding attachments to templates

[stevelucas]

Hi

Does anyone know of a way to add an attachment to a template so when the template is used the attachment is also added to the change, incident etc?

Thanks

[anurag92]

SO there would be some code to copy values from Template to Change record.

Add an attachment in the Template

Now add: GlideSysAttachment.copy('sys_template', 'template's sys_id', 'change_request, 'current.sys_id');

Basically, GlideSysAttachment.copy is a function that copies attachment from 1 record to another.

Mark helpful if it helped or correct if answer is correct

[stevelucas]

Hi Anurag

Sorry not a developer type.

We have a UI action called "Apply Template"

This is the code and I have added in the line from your last response

I guess I am doing something wrong

Any thoughts?

Thanks Steve

[stevelucas]

Hi Anurag

Sorry I think even I was being a bit dim here.

I have modified the line to look like

    GlideSysAttachment.copy('sys_template', 'sys_template.sys_id', 'change_request', 'current.sys_id');

I have added to the apply template script shown above but it does not seem to be copying the attachment to the change request when I apply the template.

It does save OK now.

Thanks Steve

[Kalaiarasan Pus]

Few threads that can help you

When applying a template, can attachments included in templates be also transferred to the INC recor...

Copy Attachment from Template to Incident  

[stevelucas]

Thanks Kalai

I will check these out ASAP.