Yes, you can achieve this by creating a UI Action in ServiceNow. Here are the steps:
1. Navigate to System UI > UI Actions.
2. Click on New to create a new UI Action.
3. Fill in the necessary fields:
- Name: Give a name to your UI Action.
- Table: Select the table where you want to add the buttons.
- Action name: This is automatically populated based on the name.
- List choice: Select this if you want the UI Action to appear in the list choice.
- Form button: Select this if you want the UI Action to appear on the form.
- List banner button: Select this if you want the UI Action to appear on the list banner.
- List context menu: Select this if you want the UI Action to appear in the list context menu.
- Form context menu: Select this if you want the UI Action to appear in the form context menu.
4. In the Script field, add your custom script to perform the approve/reject action.
5. Click on Submit to save the UI Action.
Here is a sample code for an approve button:
javascript
if (current.state == 'pending') {
current.state = 'approved';
current.update();
gs.addInfoMessage('Record approved');
action.setRedirectURL(current);
}
And a sample code for a reject button:
javascript
if (current.state == 'pending') {
current.state = 'rejected';
current.update();
gs.addInfoMessage('Record rejected');
action.setRedirectURL(current);
}
Please note that you need to replace 'state', 'approved', and 'rejected' with your actual field and values. Also, make sure that the 'Show insert' and 'Show update' checkboxes are selected for the UI Action to appear on the list.
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