Adding Global Tags to KB Article View Template

[Debby Shea Ande]

My company uses Global Tags to identify the intended IT audiences for their KB articles. (i.e. Help Desk, Technicians, Analysts, Engineers, Management). The tags display on the Knowledge Search Results page (see screenshot).

Edit: For clarification, these are the tags that are accessible from the article's Edit screen, by clicking the "More options" icon in the header and clicking, "Add tag". I am NOT referring to the contents of the article's "Meta" field.

I have a request to investigate the possibility of having the tags display on the KB article s as well. This page displays the contents of the KB article and is accessible by clicking on the item from the Knowledge Search Results page.

Any guidance about implementing this would be greatly appreciated.

Debby

[Gangadhar Ravi]

 Hi Debby,

Unfortunately there is no OOB way for this but this is one of the solution you can try. if you check for kb_attached_tasks_v3  ui macro it shows List of tasks to which a Knowledge article has been attached on kb_view. you need to update this ui macro to add logic to get data from label_entry table ( this table stores relationship between KB article and tags)

Thanks.

[Debby Shea Ande]

Thank you, I will look into this. Appreciate the feedback.